Cancellation / Return / Refund Policy

Clear and fair conditions for both customers and ITERNIX

1 Order Cancellation

✓ Can be cancelled

Before the order status changes to “preparing shipment” or before a tracking number has been created.

✕ Cannot be cancelled

Once the parcel has entered the shipping process, or for made-to-order, custom, pre-order, digital product, or delivered software license items.

2 Exchange / Product Claim

We do not provide refunds for change of mind. We may exchange the item for a new unit of the same model within 7 days from the carrier delivery date only in these cases:

Manufacturing defect (Defect from Factory)
ITERNIX shipped the wrong model or color

Required evidence: an unedited one-take unboxing video clearly showing the shipping label, all sides of the package, and the product. The item must be returned 100% complete, including packaging, warranty seal/void sticker, and all accessories/free gifts. Without the video, we reserve the right to reject the claim.

3 Cases Not Eligible for Exchange / Return

Change of mind, or customer ordered the wrong model, color, or specification
The product has been unsealed and works normally without defects
Reported more than 7 days after delivery. After that, please contact the brand service center directly
Digital products / licenses where the key has been revealed or activated

4 Refunds (Last Resort)

A refund may be considered only when the issue is caused by ITERNIX, such as a defective item or wrong item, and we cannot provide the same model or a suitable replacement. The customer must notify us within 3 days after receiving the product.

🔒 Refunds are made only to the original payment channel and original account/card used for payment. The destination account holder or cardholder name must match the buyer name to prevent fraud and money laundering.

Payment channel	Processing time
Credit / Debit Card / Payment Gateway	Void/Refund is processed within 1-3 business days. The amount may appear on the card within 7-14 business days or the next billing cycle, depending on the bank.
Bank transfer	Refunded within 1-2 business days

5 Digital Products / Software License

Delivered electronically by email or customer account. No physical parcel delivery is involved.
Delivery is considered completed when ITERNIX sends the key, download link, or entitlement to the email address specified in the order. We keep timestamp, email, and IP records as evidence.
Once a key has been revealed or activated, it cannot be cancelled, exchanged, or refunded, except when the key does not work and ITERNIX cannot provide a replacement key.