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Shipping Policy
Shipping Policy
To ensure every order reaches you safely and can be tracked at every step
1 Shipping Address and Confirmation
- ITERNIX ships only to the address entered by the customer during checkout.
- If you need to change the address, you must notify us in writing through our official Email or LINE before shipment.
- If the recipient name/address does not match the cardholder or payer name, we reserve the right to request additional identity verification documents, delay, or cancel the order for security reasons. This is not considered the company’s fault.
2 Proof of Delivery
- Orders are shipped through carriers with standard parcel tracking systems.
- When the carrier system marks the parcel as Delivered this is considered contractual evidence that the customer has received the complete shipment.
- We may use multiple forms of delivery evidence together, including tracking number, carrier delivery status, photo at delivery point, GPS location, recipient signature, recipient information, or other records kept by the carrier. These are considered proof of delivery.
- ITERNIX reserves the right to choose the appropriate delivery and proof-of-delivery method based on product type, order value, and delivery area to protect both the buyer and the company.
3 Inspection and Refusal of Parcel
- If the parcel appears opened, torn, dented, or externally damaged, please refuse delivery immediately. Once signed for, the parcel condition is considered accepted.
- If items are missing or damaged internally, you must notify us within 48 hours with an unedited one-take unboxing video showing the shipping label, all sides of the box, and the product.
4 Chargeback Fraud Prevention
If the carrier system shows “Delivered” but the customer files a chargeback/dispute through a bank or payment provider claiming “item not received” or “order not placed” without first contacting ITERNIX and opening an investigation, we consider this fraudulent conduct.
In such cases, the customer agrees that ITERNIX may submit all evidence, including order details, 3DS/OTP confirmation, IP, communication records, proof of delivery, and recipient signature, to banks, card providers, payment providers, and relevant authorities to dispute the claim and proceed under applicable law.
5 Delivery Time
| Area | Delivery time (when stock is available) |
|---|---|
| Bangkok and metropolitan area | 1-3 business days |
| Other provinces | 2-5 business days |
| By Order products | As specified in the quotation |
Business hours: Monday-Friday 8:30-17:30. ITERNIX will send the tracking number via Email/LINE after shipment.